All orders are discretely packaged

We have issued this privacy statement to in order to convey to you, our customers, how important your privacy is to us and to assure you of one thing: WE DO NOT SHARE ANY INFORMATION WE COLLECT ABOUT YOU OR YOUR TRANSACTIONS WITH ANYONE! We do not rent, loan, sell, barter, or let organizations use our customer information in any matter.

Questions regarding this statement should be directed to Brooklyn Farms INC at info@bkfarms.com. You will be issued a prompt reply from a live human. We promise.

What information do we gather and what do we do with it? The only information we request from you occurs during checkout or when creating a new account, and is necessary in order to properly bill and ship your order. If we have a question about your order, we will try to contact you first using the email and second using the phone number that you provide us with. Our site uses cookies to keep track of your shopping cart. These cookies are terminated once you close your browser. If you turn cookies off in your browser, our shopping cart system may not function properly. 

Security Measures:  Your billing and shipping information is available only to our Processing and Shipping personnel. Our customer service representatives may request this information only if you contact them with questions about your account or an order you placed. 

How can I contact BetterGrow Hydro? If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact Brooklyn Farms, Inc. by sending an email to info@bkfarms.com. You can also reach us by phone 7 days a week between the hours of 11AM and 7PM at 347.725.3491.

Shipping Information

You may place an order either through the BetterGrow Hydro Online Store, by phone, fax, email, or by regular mail.

Important Information Regarding Shipping & Transit Times:
Fed Ex and UPS pick up and deliver packages Monday thru Friday only (Tuesday thru Saturday for Fed Ex Home Delivery); USPS picks up and delivers Monday thru Saturday only (excluding certain holidays). This means that if you place an order and select 2nd Day Air as the shipping method, it will arrive 2 business days after the package has been picked up from our warehouse. This means that if you place an order at 3:00 p.m. Pacific Standard time, we will process and pack your order immediately, but Fed Ex/UPS will probably have already picked up for the day, which means that your order will be picked up the following Monday (assuming Monday isn’t a holiday), and delivered to you 2 days later (in this case, Wednesday). This is the case with every company that doesn’t personally drive the package to your doorstep. So, in short, if your order doesn’t arrive as quickly as you had expected, it doesn’t mean that we are not doing everything possible to expedite your order. We really are! If you have any questions about how long it will take for you to receive your order, please call us at 347.725.3491. 

Most orders are shipped the same day or the next day, depending on what time we receive the order. It may take longer if we are temporarily out of stock on an item, but to minimize the wait, we may have the item drop-shipped directly from the manufacturer/ distributor. If we do have an item that you ordered shipped directly from the manufacturer/distributor, you may receive your order in two separate shipments instead of the order arriving complete. The bottom line is that we value your business and we will do everything possible to ensure that your order gets to you as quickly as possible.

If we are out of an item that you ordered, we will attempt to contact you. We will let you know when the item will be available to you and give you the option of waiting for the item to ship or having the item removed from your order.

You may choose to have your order shipped by Fed Ex, UPS or by the U.S. Postal Service *(delivery restrictions apply). Our shopping cart is linked directly with these three services and will automatically calculate the shipping cost based on weight, distance, and the type of service that you specify during checkout. It does not take into account the fact that we may place multiple items in the same box in order to save you on the shipping cost. It also does not take into account the fact that some items are oversized and may cost extra to ship. Please be advised that rather than overcharging some customers and undercharging others, we may adjust the shipping charge when we process your order. On rare occasions, this may result in a second charge, or, in most cases, a credit to your account. Please understand that this only because there are no shopping cart systems available that can take into account the exact dimensions of the more than 4200 items we sell and how those items can be combined to fit into one or more boxes. Keep in mind that most companies end up over-charging their customers for shipping because of this.

Please understand that when you choose Next Day, 2nd Day or 3 Day shipping, this means from the day the order leaves the warehouse. Keep in mind that it takes us time to gather your order and get it ready for shipping, but we promise to do it as fast as humanly possible!

Our Online Store offers the following shipping services:

Fed Ex:
Home Delivery (U.S. Only)
Ground (U.S. Only)
Express Saver (U.S. Only)
2Day (U.S. Only)
Standard Overnight (U.S. Only)
Priority Overnight (U.S. Only)
International Ground (Canada & Puerto Rico only)
International Economy (Any Non-U.S. Address)
International Priority (Any Non-U.S. Address)

UPS:
Ground (U.S. Only)
Next Day Air (U.S. Only)
Next Day Air Saver (U.S. Only)
Next Day Air Early AM (U.S. Only)
2nd Day Air (U.S. Only)
2nd Day Air AM (U.S. Only)
3 Day Select (U.S. Only)
Canada Standard (Canada Only)
Worldwide Expedited (Most Non-U.S. Address: delivery time 3-5 days)
Worldwide Express Saver (Most Non-U.S. Address: delivery time 1-3 days)

US Postal Service:
Priority Mail (USA, FPO, APO & Territories)

*Brooklyn Farms only delivers packages via USPS if the destination address is a PO Box or FPO/APO address only. If you select this delivery method during checkout and your address does not meet this requirement, your order will be modified to ship via FedEx Ground and your cost of shipping will change. Because we believe in communicating these changes with you, your order will be delayed until you acknowledge the new shipping method and appropriate pricing. Brooklyn Farms has otherwise eliminated this delivery method because the US Post Office does not offer in-transit tracking, estimated delivery dates and reasonable turn around on lost or damaged packages and we are committed to providing our customers with the highest level of service.

Policies, item availability, and prices are subject to change without notice. We are not responsible for any typographical errors in this website.

To place an order by phone: Simply call the order desk direct at 347.725.3491 – 7 days a week between the hours of 11AM and 7PM.

To place and order by email: info@Brooklyn Farmsydro.com

INTERNATIONAL CUSTOMERS: Shipping charges estimated online represent carrier charges only. Additional fees (customs, duties and brokerage fees) will be due upon receipt of your shipment as assessed by your country’s governing policies. This is common for carriers such as Fed Ex, UPS, USPS, and their competitors. 

Brooklyn Farms, Inc. is located in the United States. Any customer ordering goods to be shipped to another country is considered an Importer, and as such should research these charges. Your total cost represented during checkout does not account for the fees your country may charge you for receiving goods from Brooklyn Farms.

Payment Information

Please understand that we do not rent, loan, sell or in any way share any information about you or your transaction with anyone! 

PAYMENT OPTIONS : Visa, MasterCard, American Express, Discover, PayPal, and Cash.

Credit Card: Just follow the on-screen prompts to complete your order. If you saved your credit card details on a previous order, this will be the first option in the first drop-down list and you only need to enter the Security Code. If you don’t have any credit card information previously saved, click “I want to pay using a new card and fill in the details. To ensure cardholder participation and reduce fraud, all orders paid with a credit card must ship to an address on file with the bank that issued your Credit Card. Generally, this is the billing address; however, Brooklyn Farms is happy to accommodate alternate shipping addresses for your order IF the alternate shipping address requested on your order is also notated on your account (you can do this by calling the 800 number on the back of your card)! Additionally, please be advised that Brooklyn Farms will not accept pre-paid credit cards or gift cards, as merchants have no chargeback recourse with these transactions, and it is considered an unsecured payment.

PayPal:
Select PayPal from the first drop-down and complete the checkout process. You will then need to visit https://www.paypal.comand send the payment to eric@bkfarms.com (you can also follow the link in step 4 of the checkout process). We will hold your order for up to 30 days until payment is received. If payment is not received within 30 days your order will be cancelled and you will have to place a new order. Your order will ship as soon as Brooklyn Farms has received your payment. If we encounter any problems with your order we will try to contact you as soon as possible. We cannot ship your order until we have received payment for the correct amount, so please respond to our messages.

Online Security Measures:  Orders paid via PayPal must ship to the confirmed address on your PayPal account.  If your address is un-confirmed by PayPal, Brooklyn Farms will not accept your payment, as it is considered un-secured (PayPal does not offer merchant dispute in chargeback scenarios involving un-secured payments).

To place an order by phone: Simply call the order desk direct at 7 days a week between the hours of 11AM and 7PM.

To place and order by email: info@bkfarms.com

Our physical store location:

Brooklyn Farms, Inc.521 Hicks St Brooklyn, NY 11231

Policies, item availability, and prices are subject to change without notice. In a continual effort to improve the products we sell, specifications, as well as product images, are subject to change. We are not responsible for any typographical errors or mistakes on this website.

Warranty & Returns Information

Brooklyn Farms INC offers a 30-day return policy on most items purchased through our website or retail store, with the following exceptions:

Special Order items may or may not be returnable. If they are, they will be subject to a restocking fee of between 10-20%, assuming they are in new condition and unopened. The manufacturer warranty, however, will still apply and the item will still be repaired or replaced if there is an issue during the warranty period. If an item is considered a Special Order item, it will be clearly stated in the item details. We encourage customers to contact us to find out the exact return policy on these items before purchasing them to avoid any potential problems that may occur.

Some items are too large to ship via UPS or USPS and must be shipped on a truck. Please be aware that Brooklyn Farms will not refund shipping charges on items that are returned, and it is the customers responsibility to pay to have the items returned back to us or the manufacturer. These charges may be substantial when using a trucking company, so we encourage customers to consider this when ordering such items.

Any liquid nutrient, enhancer, or other additive that has a broken seal or that may have been altered or tampered with will not be eligible for return.

Unopened Items: If the item is unopened and not damaged, you will receive a full refund, minus any shipping and handling fees (unless otherwise noted in the product description). Special-order items, as well as items that are shipped directly from the manufacturer/distributor may be subject to a restocking fee. In most cases, refunds will be given via the same method that they were originally paid for.

Non-Defective Items That Have Been Opened and/or Used: Items must be placed in their original packaging and include all packaging materials, printed materials, warranty cards, etc. and be in resalable condition. Non-defective items that have been opened and used may be subject to shipping, handling and restocking fees, depending on its condition.

Defective Items: During the 30-day return period, any defective items will be handled by Brooklyn Farms, Inc. After the 30-day return period, refer to the manufacturer’s warranty. In an effort to provide its customers with the highest degree of customer service, Brooklyn Farms may, at its discretion, honor the manufacturers warranty after the 30-day return period, however, you may be responsible for shipping and handling fees. If an item is returned to Brooklyn Farms as defective, and it is determined that there was nothing wrong with the product, than you will be responsible for any shipping and handling fees incurred. This will also be the case if anything has been done to the product to void the warranty.

Broken Bulbs/Glass: Brooklyn Farms does not accept returns on bulbs or other glass products in which the glass has been cracked or otherwise broken. If you feel the glass was damaged during transit, please refer to “Items That Arrive Damaged”.

Items That Arrive Damaged: If you suspect that items were damaged during shipping, inform the driver or simply tell the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items ASAP. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability.

Return Procedure: Most returns can be performed online though our website. After logging into your account, click on the Returns link in the Services box that appears in the top-right section of the screen and follow the instructions. Please note that our system will only process returns for items that are eligible for the type of return requested. For example, if you try to return an item for a refund, but the return info at the bottom of the item page states that it is only returnable for credit, then you will not be able to process your return through the website. If you prefer, you may also call Customer Service at 347.725.3491 to receive an RMA# (Return Authorization Number). Please write this number in big letters on the outside of the shipping box to avoid having it sent back to you unopened. The RMA# Issued to you will be good for up to 21 days, but the items must still be sent back to us within the 30-day return period.

Policies, item availability, and prices are subject to change without notice. In a continual effort to improve the products we sell, specifications, as well as product images, are subject to change. We are not responsible for any typographical errors or mistakes on this website.

Pricing Policy

You will notice that on many items there are two prices. The first price is labeled Retail Price and it will have a strike through it. This is either the manufacturer’s retail price or the price we charge in our retail stores (which is usually less than retail price and the lowest price compared to other retail stores in the vicinity). The second price is the price associated with your account.

If you are a customer that normally shops at our retail store, you may notice that you are only able to view the Retail Prices when you are logged in. This is because our system assumes that you will be purchasing these items at one of our retail stores. If you would like to place an order online, contact our Customer Service Department so that we can set you up as an internet customer. If you are just browsing items that you plan to purchase at one of our retail stores, then the pricing you are currently looking at is correct. This is because the internet pricing on many items is different than our store pricing. Please read below to find out why.

Low Price Guarantee

At Brooklyn Farms, we believe in keeping our customers completely satisfied, and we want to be your single source for hydroponic supplies. So, if you find a lower advertised price on any item we carry, we will gladly match or beat it.

To Qualify: Competing company must be a legitimate business located in the U.S., and have the item in stock to qualify. Items must be identical (manufacturer, model #, etc.).

What To Do: Simply navigate to the item you wish to purchase on our website. Click the “price match” button and complete the few questions on the form. Once submitted, the price match will be researched and verified. We strive to respond to all price matches within 24 hours.